ARTICLE SUMMARY: As designers, when solving a problem one of our biggest concerns should be safety. Some times through an honest mistake or people using your product in a way that was not intended things happen that shouldn’t.
Design plays a crucial role in user safety, especially in digital products and services where users interact with technology on a regular basis.
“UX for safety: the real impact of design” by Daley Wilhelm looks at the good, the bad, and the ugly of designs that can protect–or endanger–its users. It’s a good look into
- The Good — Tiny Protectors Self Defense
- The Bad — Apple AirTags
- The Ugly — Recording While Calling
There’s a lot to take into account when it comes to UX. You need clarity and transparency so users understand how to use the product safely. This includes clear instructions, warnings, and error messages. You need consistency so users understand how to use the product safely. Think how button placement and labeling can prevent users from accidentally clicking on the wrong button.
It’s the little things that add up to a safe and great user experience that will increase user satisfaction, higher engagement and provide a positive brand perception.
As Daley Wilhelm says, “it is key for designers to consider the needs of our most vulnerable users. UX professionals must consider both how their products can be abused and what would benefit users in emergency situations.”
This is a great article with a lot of good information for all designers.
Let us know what you think in the comments.
