ARTICLE SUMMARY: Design is more than giving the client what he wants when he wants it, its building relationships built on trust and mutual respect for ones vision and goals. Good relationships leads to a smoother working relationship, smoother working relationships creates an opportunity to garner repeat business.
Learning to manage client relationships takes practice and patients, it’s a skill most people do not learn over night.
“HOW TO BUILD RAPPORT WITH YOUR WEB DESIGN CLIENTS” by Matt Saunders is a lesson on how to develop a good rapport with clients based on personal experience. Some of these tips include
- GET YOUR FORMAL PROCESSES IN PLACE, AND FOLLOW THEM
- DON’T HIDE BEHIND YOUR EMAIL
- GET TO KNOW YOUR CLIENTS
Developing these relationships will help you deliver better work, earn more money and create lasting partnerships that are essential to any design business.
Matt Saunders‘s closing statement rings true, “Website development is a service. Clients pay for the end product, but the experience they have in working with you will be remembered. How you make people feel matters.”
When it comes to building a good business relationship this article is well worth reading.
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